Frequently Asked Questions
Everything you need to know about your journey to healthier hair.
Are Cooki Haircare products safe for color-treated hair?
Yes, all our formulas are sulfate-free and paraben-free, making them gentle enough to preserve the vibrancy of color-treated and chemically-processed hair.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Absolutely. Cooki Haircare is committed to ethical beauty; we never test on animals and all of our ingredients are 100% vegan-friendly.
Can I track my order after it has been placed?
Yes, once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.