Returns & Exchanges
We want you to love your locks, which is why we offer a 30-day satisfaction guarantee on all Cooki Haircare products. If you are not completely happy with your purchase, we provide a streamlined return and exchange process to ensure your hair journey stays stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring the bottles are securely sealed to prevent leakage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing